Survey Derived Data is Problematic
Instead, We Measure the Real Experience
Experience Analytics is Observed, Empirical, and Objective
Capture the Experience, Not the Opinion
Why keep spamming customers with ‘how was your experience’ when you can instead observe the real experience, and AI can quantify that experience for you?
No surveys, no guesswork, just mathematical certainty about what drives performance. That’s what Uncrowd data gives you.
100%
3 seconds
customer coverage (not 4%)
to operational insight
Zero
1351
impact on customers or associates
individual observations
1.1M Americans Covertly Capture Uncrowd Data
Every Element of the Experience
instore and digital and stretching from parking lot to exit every time
Mobile Tech
Math + AI
proprietary Uncrowd EyesOn™ capture app
and the Uncrowd algorithm
Objective – Empirical - Observed
no opinions, no human error, just good easy to action data on the Uncrowd TotalEdge™ platform
Simple Implementation
Choose
Pilot or subscription
Capture
Our quants go make observations
Consume
Get the API or use our full-feature platform
Win
See specific actions proven to drive performance
Prioritized action plans
Get specific, ranked recommendations that your teams can implement immediately.
Watch change over time
Track performance improvements in real-time with clear before/after metrics.
No disruption to daily operations
Customers never know we're there. Your teams get actionable insights without changing their workflow.
Our covert Observation App
See what's really happening
1M+ observations annually
Your stores + competitors
Cannot be gamed
The Data Platform
Find your competitive edge
Single dashboard
Real-time benchmarks
Prioritized actions
The Self-Serve Version
Execute daily excellence
30-minute store walks
Structured daily huddles
Measurable gains