Insight Needs
Truthful Data
You know traditional insight tools are failing the business, you're probably frustrated by the lack of openness to alternatives, but your positive professional pride and rigour is driving you to find and deliver better intelligence.
Experience Analytics Solves These Problems
NPS is missing the causality your colleagues are desperate for.
Struggling to get reliable data and bench-marks on competitors
Insight needs to drive specific actions but current tools struggle to do that.
​C-SAT, NPS, feedback and mystery shopping give you opinions, not facts.
Experience Analytics is Observed, Empirical, and Objective
Capture the Experience, Not the Opinion
Why keep spamming customers with ‘how was your experience’ when you can instead observe the real experience, and AI can quantify that experience for you?
No surveys, no guesswork, just mathematical certainty about what drives performance. That’s what Uncrowd data gives you.
100%
3 seconds
customer coverage (not 4%)
to operational insight
Zero
1351
impact on customers or associates
individual observations
Stop Guessing. Start Knowing.
Achievable gains are unlocked when you move up to Experience Analytics from Uncrowd:
+2-3%
Extra
comp store sales increase
$200K
Expect
average gain per store per month
$480M
ROI
annual gain over a 200-store fleet
Real examples from the US Grocery sector.