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Retail Operations
Needs Actionable Data
Why are some stores great and others aren't? NPS doesn't lead change, so where next? Need to up revenue, but don't have clear insight into what it's really like instore, and everyone is desperate to improve overall consistency.
Know dollars are leaking just not from where.
Experience Analytics Solves These Problems
Some stores consistently outperform others – why?
Competitors
are stealing market share; how to react?
You’re not getting the specific ‘go
dos’ you need.
​C-SAT, NPS, feedback and mystery shopping give you opinions, not facts.
Reveals the Experience
Correlates directly with financial performance.
Focused on the 7 metrics that truly drive revenue in grocery:
Availability – Value Projection – Promotional Clarity – Fresh – Associate Engagement – Clutter – Pharmacy
Shows causality, not just correlation.
Generates specific, ranked actions for improvement.
Stop Guessing. Start Knowing.
Achievable gains are unlocked when you move up to Experience Analytics from Uncrowd:
+2-3%
Extra
comp store sales increase
$200K
Expect
average gain per store per month
$480M
ROI
annual gain over a 200-store fleet
Real examples from the US Grocery sector.
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